PrivacyPolicy

Veedly ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, our Android and iOS mobile applications, and our services (collectively, the "Platform").

This policy applies equally to the Veedly website and to the Veedly mobile apps distributed through the Google Play Store and Apple App Store. Where a practice is specific to the mobile apps, we say so explicitly.

By using Veedly, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Platform.

We collect information you provide directly, information generated as you use the Platform, and information from your device where you have granted permission:

We do not knowingly collect sensitive categories of personal data such as biometric identifiers, health information, precise financial account details, or information about your race, religion, political views or sexual orientation.

Creating an account is required to use most Veedly features. We support two sign-in methods:

Authentication is handled using Firebase Authentication (a Google service) together with our own secure session tokens. Session tokens are stored in encrypted device storage on mobile (Android Keystore / iOS Keychain) and in secure browser storage on the web.

Vendors may additionally verify a phone number via a one-time SMS code delivered through Firebase. The phone number is used for account security and vendor contactability only, and is never displayed publicly without your action.

We may send you security notifications — for example when a new device signs in to your account — to the email address on file. These are transactional messages and cannot be opted out of while your account is active.

You are responsible for keeping your login credentials confidential. Please notify us immediately if you believe your account has been accessed without your authorisation.

The Veedly mobile app requests access to your device camera and microphone. This permission is optional — the app remains usable if you decline, though features that depend on capture will be unavailable.

We use camera and microphone access only for the following purposes:

The camera is only active while a capture screen is open and visible. Veedly does not access your camera or microphone in the background, when the app is minimised, or when your device is locked.

Nothing you capture is transmitted to our servers automatically. A photo or video leaves your device only when you explicitly choose to upload or publish it. If you discard a capture, it is deleted from the temporary working area and never reaches us.

You can revoke camera and microphone access at any time in your device settings. Revoking it disables capture features but does not affect content you have already published.

The Veedly mobile app requests permission to read images and videos from your device media library so you can select existing content to share.

We use media library access only to:

We read only the files you actively select. Veedly does not scan, index, catalogue, back up or upload your media library, and we do not read files you have not chosen. On Android 14 and above you may grant access to selected items only, and Veedly fully supports this limited-access mode.

Photos and videos you upload may include embedded metadata (EXIF), which can contain the time a photo was taken and, in some cases, GPS coordinates. We strip location metadata from media during processing so that it is not exposed to other users through the file itself.

On the website, media is selected through your browser file picker and we receive only the files you choose.

You can revoke media access at any time in your device settings.

Videos you publish to Veedly are processed on our servers so they can be played back reliably across devices and network conditions.

When you upload a video, the following happens:

Processing is fully automated. Your videos are not reviewed by our staff as part of this pipeline. Human review occurs only where content is reported by a user, flagged by our safety systems, or where we are legally required to examine it.

Published videos are delivered through a content delivery network so they load quickly worldwide. The visibility of a video is governed by the privacy setting on the post and on your account — a video on a private account is only accessible to approved followers.

Deleting a video removes it from the Platform and from public delivery. Cached copies may persist briefly in intermediate systems before expiring.

Veedly is a location-aware platform: discovering nearby vendors, venues and celebrations is a core part of the experience. Location access is optional and always under your control.

We request location permission in order to:

We collect location only while you are actively using the app. Veedly does not collect location in the background, does not track your movements over time, and does not build a location history or movement profile about you.

If you decline location permission, Veedly remains fully usable. You can search for a city or area manually instead, and we may infer an approximate region from your IP address to provide basic relevance.

Location attached to a post is shown to whoever can see that post. Your live location is never shared with other users, and we never broadcast your real-time position.

Map tiles and place search are provided by third-party mapping and geocoding services. When you search for a place, your search text is sent to that provider to return results. Location data is never sold to advertisers or data brokers.

You can revoke location access at any time in your device or browser settings.

Veedly sends notifications to keep you informed about activity that involves you. On Android 13 and above, and on iOS, notifications require your explicit permission and are entirely optional.

We use notifications to tell you about:

To deliver push notifications we generate a device token through Firebase Cloud Messaging (a Google service) and store it against your account. This token identifies your device installation, not you personally, and is deleted when you sign out, uninstall the app, or delete your account.

You can control notifications at two levels: per-category inside Veedly under Settings, and globally through your device settings. Disabling notifications does not affect any other part of the Platform — you will simply see activity when you next open the app.

We use the information we collect to:

We do not use your personal information to serve third-party targeted advertising, and we do not sell your personal information.

We do not sell your personal information. We share information only in these circumstances:

We implement industry-standard safeguards to protect your information, including encryption of all data in transit using TLS, hashed and salted passwords, encrypted storage of session tokens on your device, role-based access controls, rate limiting, input sanitisation and regular security reviews.

Verification and identity documents are stored in private storage that is never publicly accessible, and are viewable only by authorised reviewers through short-lived, expiring links.

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

We retain your information for as long as your account is active or as needed to provide services to you.

Where we are required to retain data, we restrict its use to that purpose alone and delete or anonymise it once the obligation expires.

You can delete your Veedly account and the associated data at any time. There are two ways to do this:

When you delete your account, the following data is permanently removed: your profile and account details, your Moments, Highlights, Showcases, celebrations and milestones, your uploaded photos and videos, your comments and likes, your direct messages, your saved and watchlisted items, your event plans and guest lists, your device notification tokens, and your location data.

Deleting from Settings first deactivates your account: your profile and content immediately stop being visible to everyone on Veedly. So that an accidental or unauthorised deletion can be undone, you can restore a deactivated account by signing back in with the same credentials. If you want your data erased permanently rather than deactivated, submit a request through our Account Deletion page and we will action it within 30 days, after which it cannot be recovered by you or by us.

Some data may be retained after deletion in limited circumstances: transaction and invoice records we are legally required to keep, records relating to an unresolved dispute, safety or fraud investigation, and content that other users have independently saved or that exists in their message history. Aggregated and anonymised statistics that cannot identify you are also retained.

Deleting the Veedly app from your device does not delete your account. You must use one of the two methods above.

If you would prefer not to delete your account entirely, you can instead make your account private, archive individual posts, or deactivate temporarily from Settings.

You have control over your information. Depending on your location, you may:

To exercise any of these rights, contact us at support@veedly.in. We will respond within the timeframe required by applicable law, and we will never charge you for making a request or discriminate against you for exercising these rights.

Veedly is not directed to individuals under 18, and we do not knowingly collect personal information from children.

If we learn that we have collected personal information from a person under 18, we will delete that information and terminate the account promptly. If you believe a minor has provided us information, please contact us at support@veedly.in so we can remove it.

Veedly operates from India and uses cloud infrastructure that may store or process data in other countries. Where personal data is transferred outside your country of residence, we ensure appropriate safeguards are in place, consistent with applicable data protection law.

By using the Platform, you understand that your information may be transferred to and processed in jurisdictions with different data protection rules than your own.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations.

Material changes will be notified via the Platform, by in-app notice or by email before they take effect. The "Last updated" date at the top of this page always reflects the current version. Your continued use after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns or requests regarding this Privacy Policy, your data, or how a permission is used, we want to hear from you.

Email: support@veedly.in

You can also reach us through our Contact page. For account deletion requests, please use the subject line "Account Deletion Request" so we can prioritise it.